Wholesale enquiries? Contact us →
Order processing: 1–3 business days
Free shipping over 300 zł
Straight from the maker — no middlemen

Terms & Conditions

Last updated: 19 July 2026.

§1. General provisions

These Terms & Conditions set out the rules for using the online store available at mkdesign.com.pl and the rules for concluding sales agreements through it.

The owner and administrator of the store (the Seller) is:

  • Seller: MK DESIGN Michał Kindelski
  • Form of business: sole proprietorship registered in the CEIDG
  • Registered address: ul. Antoniego Kenara 8A, 38-440 Iwonicz-Zdrój
  • Correspondence and returns address: ul. Polna 49A, 38-457 Świerzowa Polska
  • Tax ID (NIP): 6842688721, Business ID (REGON): 544859273
  • Phone: +48 660 689 830
  • E-mail: kontakt@mkdesign.com.pl

§2. Definitions

  • Store – the online store run by the Seller at mkdesign.com.pl.
  • Customer – a natural person, legal person or organizational unit making purchases in the Store.
  • Consumer – a Customer who is a natural person performing a legal act not directly related to their business or professional activity.
  • Goods – a product presented in the Store.
  • Sales agreement – an agreement concluded between the Customer and the Seller through the Store.

§3. Technical requirements

Using the Store requires a device with internet access, an up-to-date web browser and an active e-mail account.

§4. Placing orders

  1. Orders can be placed via the Store's website, 7 days a week, 24 hours a day.
  2. An order is placed by adding the Goods to the cart, filling in the order form and confirming the purchase with the button indicating the obligation to pay.
  3. Information presented in the Store constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Polish Civil Code.
  4. The agreement is deemed concluded upon confirmation of order acceptance by the Seller (e-mail message).

§5. Prices and payments

All prices in the Store are gross prices (they include VAT) and are expressed in Polish zloty (PLN). Available payment methods are described on the Payments.

§6. Order fulfilment and delivery

The order processing (preparation) time is usually 1–3 business days – some products are made to order. The delivery time of the chosen carrier should be added to the processing time.

Delivery methods and costs are described on the Delivery.

§7. Right of withdrawal

  1. The Consumer has the right to withdraw from the agreement within 14 days without giving a reason.
  2. The period runs from the day the Consumer, or a person indicated by them, takes possession of the Goods.
  3. To withdraw from the agreement, submit a statement to the Seller (e.g. by post or by e-mail to kontakt@mkdesign.com.pl). You may use the form available on the Returns & complaints, but this is not obligatory.
  4. Return the Goods to the address: ul. Polna 49A, 38-457 Świerzowa Polska, no later than 14 days from the date of withdrawal from the agreement. The Consumer bears the direct cost of returning the Goods.
  5. The Seller refunds payments within 14 days of receiving the withdrawal statement, using the same payment method used by the Consumer, unless the Consumer has agreed to another method of refund that does not entail any costs for them.
  6. The refund also covers the cost of delivering the Goods to the Consumer, except for additional costs resulting from the Consumer choosing a delivery method other than the cheapest standard delivery offered by the Seller.
  7. The Seller may withhold the refund until the Goods are returned or until the Consumer provides proof of sending them back, whichever occurs first.

§8. Product complaint (non-conformity of goods with the contract)

  1. The Seller is obliged to deliver Goods that conform to the agreement.
  2. For Consumers and entrepreneurs entitled to consumer rights, complaints are handled under the provisions on non-conformity of goods with the contract (Chapter 5a of the Consumer Rights Act). The Seller is liable for any lack of conformity of the Goods with the contract existing at the time of delivery and revealed within two years of that moment.
  3. If the Goods are not in conformity with the contract, the Consumer may request their repair or replacement. If repair or replacement is impossible or would require excessive costs, and in other cases specified by law, the Consumer may request a price reduction or to withdraw from the agreement, provided that the lack of conformity is material.
  4. The Consumer bears no costs of the complaint – the costs of repair, replacement and collection and redelivery of the Goods are borne by the Seller.
  5. A complaint may be submitted by e-mail to kontakt@mkdesign.com.pl or in writing to the correspondence address: ul. Polna 49A, 38-457 Świerzowa Polska. The Seller will respond to the complaint within 14 days of receiving it.
  6. Contracts concluded with entrepreneurs (excluding entrepreneurs entitled to consumer rights) are governed by the warranty provisions of the Civil Code, to the extent permitted by law.

§9. Personal data

The rules for processing personal data are described in the Privacy Policy.

§10. Out-of-court complaint handling and claims

The Consumer may use out-of-court methods of handling complaints and pursuing claims, including:

  • applying to the permanent consumer arbitration court at the provincial trade inspectorate to settle the dispute,
  • applying to the provincial trade inspector to initiate out-of-court dispute resolution proceedings,
  • using the help of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
  • using the information available on the website of the Office of Competition and Consumer Protection: polubowne.uokik.gov.pl.

§11. Final provisions

  1. In matters not regulated by these Terms, the provisions of Polish law apply, in particular the Civil Code and the Consumer Rights Act.
  2. The Seller reserves the right to amend the Terms for important reasons; orders placed before the change are subject to the Terms in their previous wording.