Returns & complaints

Last updated: 19 July 2026.

Right of withdrawal (returns)

1. As a Consumer, you have the right to withdraw from the agreement within 14 days of receiving the Goods, without giving a reason.
2. To exercise the right of withdrawal, inform us of your decision – e.g. by e-mail to kontakt@mkdesign.com.pl or in writing. You may use the withdrawal form (below), but this is not obligatory.
3. Send the returned Goods to the address:
   MK DESIGN Michał Kindelski
   ul. Polna 49A
   38-457 Świerzowa Polska
4. The return should take place promptly, no later than 14 days from the date of withdrawal from the agreement.
5. The Consumer bears the direct cost of returning the Goods.
6. We refund payments within 14 days, using the same payment method used for the purchase (unless otherwise agreed). The refund also covers the cost of the cheapest delivery offered. We may withhold the refund until the Goods are returned or proof of sending them back is provided.

Download form: Withdrawal form (PDF)

Product complaint (non-conformity with the contract)

1. The Seller is liable for the conformity of the Goods with the contract. This liability lasts 2 years from the date of delivery of the Goods.
2. If the Goods are not in conformity with the contract, you may request their repair or replacement, and subsequently – price reduction or withdrawal from the agreement (when the non-conformity is material).
3. Submit a complaint by e-mail to kontakt@mkdesign.com.pl or in writing to: ul. Polna 49A, 38-457 Świerzowa Polska. Describe the defect and your request. We will handle the complaint within 14 days. You bear no costs of the complaint.

Parcel damage in transit

1. Our products are glass – we pack them very carefully. Until the moment of delivery, the Goods are the responsibility of the Seller, therefore damage to the parcel in transit is not borne by the Consumer and is subject to a complaint with the Seller.
2. We recommend (although it is not a condition of the complaint) drawing up a damage report with the courier – on receipt or within a few days afterwards – and keeping the packaging and photos of the damage. This makes handling the case easier and faster.
3. Contact us by e-mail at kontakt@mkdesign.com.pl, attaching photos of the damage – we will help with the further procedure (replacement, repair or refund).

Out-of-court dispute resolution

Information about the possibility of using out-of-court methods of handling complaints and pursuing claims can be found in the Regulaminie and on the website polubowne.uokik.gov.pl.