{"id":5715,"date":"2026-06-24T11:08:33","date_gmt":"2026-06-24T09:08:33","guid":{"rendered":"https:\/\/mkdesign.com.pl\/zwroty-i-reklamacje\/"},"modified":"2026-07-19T23:30:36","modified_gmt":"2026-07-19T21:30:36","slug":"zwroty-i-reklamacje","status":"publish","type":"page","link":"https:\/\/mkdesign.com.pl\/en\/zwroty-i-reklamacje\/","title":{"rendered":"Returns & complaints"},"content":{"rendered":"

Last updated: 19 July 2026.<\/em><\/p>\n

Right of withdrawal (returns)<\/h2>\n
    \n
  1. As a Consumer, you have the right to withdraw from the agreement within 14 days<\/strong> of receiving the Goods, without giving a reason.<\/li>\n
  2. To exercise the right of withdrawal, inform us of your decision \u2013 e.g. by e-mail to kontakt@mkdesign.com.pl or in writing. You may use the withdrawal form (below), but this is not obligatory.<\/li>\n
  3. Send the returned Goods to the address:
    MK DESIGN Micha\u0142 Kindelski
    ul. Polna 49A
    38-457 \u015awierzowa Polska<\/strong><\/li>\n
  4. The return should take place promptly, no later than 14 days from the date of withdrawal from the agreement.<\/li>\n
  5. The Consumer bears the direct cost of returning the Goods.<\/li>\n
  6. We refund payments within 14 days, using the same payment method used for the purchase (unless otherwise agreed). The refund also covers the cost of the cheapest delivery offered. We may withhold the refund until the Goods are returned or proof of sending them back is provided.<\/li>\n<\/ol>\n

    Download form:<\/strong> Withdrawal form (PDF)<\/a><\/p>\n

    Product complaint (non-conformity with the contract)<\/h2>\n
      \n
    1. The Seller is liable for the conformity of the Goods with the contract. This liability lasts 2 years<\/strong> from the date of delivery of the Goods.<\/li>\n
    2. If the Goods are not in conformity with the contract, you may request their repair or replacement<\/strong>, and subsequently \u2013 price reduction<\/strong> or withdrawal from the agreement<\/strong> (when the non-conformity is material).<\/li>\n
    3. Submit a complaint by e-mail to kontakt@mkdesign.com.pl or in writing to: ul. Polna 49A, 38-457 \u015awierzowa Polska. Describe the defect and your request. We will handle the complaint within 14 days<\/strong>. You bear no costs of the complaint.<\/li>\n<\/ol>\n

      Parcel damage in transit<\/h2>\n
        \n
      1. Our products are glass<\/strong> \u2013 we pack them very carefully. Until the moment of delivery, the Goods are the responsibility of the Seller<\/strong>, therefore damage to the parcel in transit is not borne by the Consumer and is subject to a complaint with the Seller.<\/li>\n
      2. We recommend<\/strong> (although it is not a condition of the complaint) drawing up a damage report with the courier \u2013 on receipt or within a few days afterwards \u2013 and keeping the packaging and photos of the damage. This makes handling the case easier and faster.<\/li>\n
      3. Contact us by e-mail at kontakt@mkdesign.com.pl, attaching photos of the damage \u2013 we will help with the further procedure (replacement, repair or refund).<\/li>\n<\/ol>\n

        Out-of-court dispute resolution<\/h2>\n

        Information about the possibility of using out-of-court methods of handling complaints and pursuing claims can be found in the Regulaminie<\/a> and on the website polubowne.uokik.gov.pl<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

        Data ostatniej aktualizacji: 19 lipca 2026 r. Prawo odst\u0105pienia od umowy (zwrot) Jako Konsument masz prawo odst\u0105pi\u0107 od umowy w terminie 14 dni od otrzymania Towaru, bez podania przyczyny. Aby skorzysta\u0107 z prawa odst\u0105pienia, poinformuj nas o swojej decyzji \u2013 np. e-mailem na kontakt@mkdesign.com.pl lub pisemnie. Mo\u017cesz skorzysta\u0107 z formularza odst\u0105pienia (poni\u017cej), ale nie jest […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-5715","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mkdesign.com.pl\/en\/wp-json\/wp\/v2\/pages\/5715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mkdesign.com.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mkdesign.com.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/mkdesign.com.pl\/en\/wp-json\/wp\/v2\/comments?post=5715"}],"version-history":[{"count":3,"href":"https:\/\/mkdesign.com.pl\/en\/wp-json\/wp\/v2\/pages\/5715\/revisions"}],"predecessor-version":[{"id":5991,"href":"https:\/\/mkdesign.com.pl\/en\/wp-json\/wp\/v2\/pages\/5715\/revisions\/5991"}],"wp:attachment":[{"href":"https:\/\/mkdesign.com.pl\/en\/wp-json\/wp\/v2\/media?parent=5715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}